AT&T Intellectual Property I, LP

At+t Corp.

Arun Kandappan

Hossein Eslambolchi

Paritosh Bajpay

John McCanuel

Mark D Welch

Joseph Schutte

Kevin White

Stephen J Griesmer

Neerav Mehta

A method includes a processor for determining a life cycle of a first performance of a task flow for a telecommunication service order, determining that a performance of a first task within the first performance of the task flow has exceeded a threshold processing time, and determining that there is a problem with a first centralized system component in response to determining that the performance of the first task within the first performance of the task flow has exceeded the threshold processing time. The method may further include identifying the centralized system component for servicing when it is determined that there is a problem with the centralized system component.

Determining life-cycle of task flow performance for telecommunication service order

We have recognized a limitation that may arise when seeking to deliver both navigational and non-navigational content to a mobile user. The limitation is that the presentation of at least certain non-navigational content may interfere with presentation of the navigational content and vice versa. In accordance with an aspect of this invention, the above mentioned limitation is avoided by the following two steps. The first step is ascertaining an available window of time before a piece of navigational content needs to be presented to the mobile user. The second step is identifying a piece of non-navigational content which can be presented in its totality within the available window of time. Choosing non-navigational content which may be completely presented during an available window of time avoids the limitation noted above.

Method and system for managing delivery of content in a navigational environment

A method includes receiving multiple alarm messages, each being associated with a failure associated with a service feature available within a telecommunication network. A failure rate for a type of failure having a common set of service feature failure characteristics is determined from the alarm messages received. When the failure rate exceeds a threshold, a maintenance ticket is generated automatically.

Systems and methods for monitoring voice service feature failures in a telecommunication network

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Morganville, NJ, United States of America

Arun Kandappan