Capital One Services, LLC

Arturo Hernandez Zeledon

Rui Zhang

Minh Le

Md Arafat Hossain Khan

Victor Alvarez Miranda

Kunlaya Soiaporn

Pamela Katali

Kwan-Yuet Ho

Isha Chaturvedi

Mohammad Sorower

Methods and systems for generating training data for sequential conversational responses to alleviate the collection burden are disclosed herein. More specifically, the methods and systems describe generating determining dynamic conversational responses to generate training data for sequential conversation responses. For example, the system creates a special form of a random treatment control experiment to reduce the data collection while at the same time generating effectively adequate learning data for intents for the sequenced machine learning.

Systems and methods for generating training data for sequential conversational responses

Methods and systems are described for generating dynamic interface options using machine learning models. The dynamic interface options may be generated in real time and reflect the likely goals and/or intents of a user. The machine learning model may provide these features by interpreting multi-modal feature inputs. For example, the machine learning model may include a first machine learning model, wherein the first machine learning model comprises a convolutional neural network, and a second machine learning model, wherein the second machine learning model performs a Weight of Evidence (WOE) analysis.

Systems and methods for generating dynamic interface options using machine learning models

Methods and systems are presented for generating real-time dynamic conversational responses during conversational interactions using machine learning models based on historic intents for a plurality of users and user-specific interactions. The machine learning models comprise a neural network trained to select a first intent from a plurality of intents based on historic data accumulated prior to the conversational interaction and a neural network trained to select a first interaction-specific intent from a plurality of interaction-specific intents based on interaction-specific data for a user.

Systems and methods for generating real-time dynamic conversational responses during conversational interactions using machine learning models

Described are methods and systems are for generating dynamic conversational queries. For example, as opposed to being a simply reactive system, the methods and systems herein provide means for actively determining a user's intent and generating a dynamic query based on the determined user intent. Moreover, these methods and systems generate these queries in a conversational environment.

Systems and methods for generating dynamic conversational responses based on predicted user intents using artificial intelligence models

Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.

Systems and methods for a two-tier machine learning model for generating conversational responses

Methods and systems disclosed herein collect user data in real-time and organize them (e.g., using a collaborative filtering matrix) into groups (e.g., cluster assignments). The system then determines statistical distributions of observed real-time intents (e.g., based on actual selections made by users) for each group. The system then merges this distribution with existing model predictions (e.g., a model trained on historical training data) to balance between historical and dynamically updated information.

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McLean, VA, United States of America

Arturo Hernandez Zeledon