Intuit, Inc.

Arthur J Correa

Roy Matthew Rosin

Holly Scatamacchia

Amritanshu Thakur

Anna M Simmons

A customization technique that provides a customized user interface in software to a user based on user behaviors while using the user interface during one or more sessions is described. In this customization technique, a usage pattern of the user is determined from the user behaviors, and a user-specific customization of the user interface is generated based on the determined usage pattern. Note that determining the usage pattern may involve generating a directed graph in which vertices correspond to visual components in the user interface and edges between vertices correspond to user behaviors. Then, the user interface in a current release of the software is customized based on the user-specific customization. For example, the customized user interface may include: only a subset of the visual components; a different order of the visual components; and/or a visual component associated with a set of operations.

Technique for customizing a user interface

A method and apparatus are provided for automatically scheduling or rescheduling a voice connection (e.g., a telephone call) when one attempt to establish the connection fails. A recipient of a call fails to answer the call, but instead of the caller only having the option of leaving a voicemail message, he or his communication device (e.g., a mobile telephone, a personal digital assistant) automatically issues a separate communication toward the recipient's communication device indicating a time at which the caller will be available to receive a return call from the recipient of the attempted call. Alternatively, or in addition to this separate communication, the recipient's communication device may issue another separate communication toward the caller's communication device, to identify a time at which the recipient is expected to be available to receive a later call attempt.

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North Chelmsford, MA, United States of America

Arthur J Correa