Comcast Cable Communications, LLC

Comcast Interactive Media, LLC

Other

Comcast Cable Holdings, LLC

Arpit Mathur

Thomas Loretan

Jesse Mullen

Jill Mclaughlin

Aparna Ramchandran

Meredith Kenney

Dheyvi Velagapudi

Kevin Mercer

Katherine Ingus Inglis

Bryan Paluch

Mark David Francisco

Michael A Chen

Michael Chen

Muneem Shahriar

Jeremy C Landis

Arun Ravisankar

Julianne Heinzmann

Resmi Vijayan

Natalie Mazer

Scott A Armstrong

Alberto Mendoza

Examples are described for integrating interface functionality with other experiences. For example, if a user is interested in a particular item of scheduled or on-demand content (e.g., a television series episode), the user may also be interested in a web page devoted to the television series and/or other extras such as cast interviews, news, related theme apps, and the like. These types of experiences may be integrated into an interface by presenting the experiences as supplemental services that may be presented and/or selected.

Supplemental services interface

Methods and systems are described for handling calls involving digital agents. Digital agents or assistants (e.g., bots) may initiate service calls on behalf of their user or handle full conversations with a service agent on behalf of their user. As described herein, if the system determines that the call is being handled by a digital agent, the call may transition to a non-voice service that can communicate with the digital agent. Communicating via a data channel such as a web service may save bandwidth and other resources. If the reason for the call cannot be resolved based on digital agent communication, the call may transition back to a voice call with human participants. Information collected from the digital agent may be provided to a human service representative if and when the session transitions back to a voice channel.

Method and apparatus for processing requests from voice bots

Methods and systems are described for authenticating one or more parties to a communication. An example method may comprise pausing or otherwise interrupting a call based on determining the call includes a request for sensitive information from a party to the call. An identity of the party to the call may be verified and the call may be resumed based on the verification of the identity of the party to the call.

Method of authenticating a caller

Upon detection of a gesture, a current context of an environment in which the gesture is performed may be determined. The current context may be used to interpret the gesture to determine which of potentially a plurality of devices are to be controlled by the gesture and whether the gesture is configured to control the determined device(s) in the current context. The current context may also be used to determine whether to adjust a threshold for determining whether the gesture is intended as a control command. An aspect of the detected gesture may be compared to the threshold to determine whether the gesture is intended as a control command. If the gesture is intended as a control command, the determined device(s) may be controlled accordingly.

Systems, methods, and apparatuses for execution of gesture commands

Disclosed herein are systems and methods for associating a device with a network, such as a wireless network. One method comprises storing network identifying information for a network in a database, receiving contact information from a computing device, determining whether the contact information is associated with the network identifying information in the database, and coupling the computing device with the network in response to determining that the contact information is associated with the network identifying information.

Method for pairing a mobile device with a wireless network

An image of users of an application may be received from a computing device on a home network. The image may comprise representations of a group of users. Recognition techniques may be applied to the image. Unclaimed profiles may be created for users who are not recognized. The unclaimed profiles may be utilized by applications prior to being claimed by a user or group. Access to the unclaimed profiles may be controlled based on the identity of the network gateway used in the transmission of the image used as the basis for forming the profile.

Media data based user profiles

Systems and methods are described to enable the creation and use of one or more interest meshes that may comprise interest values associated with points of interest in a virtual environment. A mesh may adapt to different environments and may be automatically created based on predefined criteria used to assign interest values to digital assets or points (e.g., coordinates) in the virtual environment. The virtual environment may use a mesh to guide a user toward points of interest by determining desired positions and viewpoint orientations for the user and guiding the user from point to point. Further, events may be triggered in the virtual environment that may change one or more meshes and/or create a new point of interest for a user. The user may then be guided using the changed mesh(es) to points of interest, including new points of interest.

Overlay placement for virtual reality and augmented reality

Systems and methods are described to enable the creation and use of one or more interest meshes that may comprise interest values associated with points of interest in a virtual environment. The virtual environment may use a mesh to guide a user toward points of interest. Guiding may comprise haptic, visual, and/or audio cues and may also comprise moving the virtual environment around the user. Further, events may be triggered in the virtual environment that may change one or more meshes and/or create a new point of interest for a user.

Method and systems for pairing a mobile device with a wireless network

A program guide, such as an electronic program guide (EPG), may be used to display information regarding upcoming scheduled transmissions of content. The display may include thumbnail images for selected groups of programs, and the images may be positioned in a pseudo-random location, and moved along a randomly generated trajectory on the display.

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Philadelphia, PA, United States of America

Arpit Mathur