American Express Travel Related Services Company, Inc.

Arpit Chug

Naveen Kumar Jain

Chetan Lohani

Shachindra Pandey

Rakesh Kanda

A system and method for facilitating consistent management of a repeatable contract audit, resolution and recovery process is disclosed. A methodology that tightly defines the contract audit, resolution and recovery events enables an audit team to evaluate supplier performance against a contract, ascertain the existing health of a contract, and identify opportunities to improve and/or re-engineer a contracting process. The method begins with a meeting with a client, followed by a meeting with the supplier, and progresses to a process review, data collection, and a data analysis, which results in recommendations that are presented to the supplier based on the findings of the audit team. The audit team then works with the supplier to resolve any issues identified by the data analysis.

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New Delhi, India

Arpit Chug