Microsoft Technology Licensing, LLC

Arko P Mukherjee

Pushpraj Shukla

Mayank Shrivastava

Pin-Jung Chen

Sahil Bhatnagar

Sagar Goyal

The disclosure herein describes a system for generating embeddings representing sequential human activity by self-supervised, deep learning models capable of being utilized by a variety of machine learning prediction models to create predictions and recommendations. An encoder-decoder is provided to create user-specific journeys, including sequenced events, based on human activity data from a plurality of tables, a customer data platform, or other sources. Events are represented by sequential feature vectors. A user-specific embedding representing user activities in relationship to activities of one or more other users is created for each user in a plurality of users. The embeddings are updated in real-time as new activity data is received. The embeddings can be fine-tuned using labeled data to customize the embeddings for a specific predictive model. The embeddings are utilized by predictive models to create product recommendations and predictions, such as customer churn, next steps in a customer journey, etc.

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Issaquah, WA, United States of America

Arko P Mukherjee