Amazon Technologies, Inc.

Ariel Grob Dos Santos

Vikas Seshagiri Rao Bhardwaj

Gunashekar Jayaraman

Kristopher William Bell

Kathleen Ann Mitchell Gavenman

Andrew Gardiner Sutherland

Farrukh Raza

James Siminoff

Joshua Roth

Michael Ellsworth Bundy

Sheng Bi

Tarun Agarwal

Jared Kramer

Polly Po Yee Lee

Hung Chiu Phillip Keung

Stephen Weber Crow

Brian A Michalowski

Kapil Chahal

Jason Sun

Dhvani Yogesh Shah

Anirban Chakraborty

Wendy M Harris

Muhammad Tanvir Anwar

Features are disclosed for filtering and presenting specific portions of monitoring data associated with specific events. The features may include: (1) receiving time stamp information from delivery partner; (2) filtering or receiving filtered feed of monitoring data such as audio or video data; and (3) providing notification to a user including the specific portion of the monitoring data. Where the monitoring data is ambiguous or disrupted, the analysis may be offloaded to a manual review process to avoid false-positives.

Filtering remote access monitoring data

Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the computing device. The computing device then generates a search criterion based on the identified user intent object and uses the search criterion for identifying the user intent in subsequent user interactions. After identifying the user intent, the computing device can identify a workflow corresponding to the user intent object. Later, the computing device can process one or more tasks associated with the workflow.

Workflow based communications routing

Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the computing device. The computing device then identifies a workflow corresponding to the user intent object. Later, the computing device identifies a service agent capable of completing the workflow. Then, the computing device routes a user to the service agent.

Disclosed are various embodiments for an automated service agent. Natural language inputs are obtained from a client. The natural language inputs and other data are input to machine learning models to identify intents reflected in the natural language inputs. A state in a workflow is updated to reflect the identified intents. Responses may be communicated to the client to further progress in the workflow.

Language based solution agent

Growing community of inventors

Seattle, WA, United States of America

Ariel Grob Dos Santos