Incontact Inc.

Aric Whitaker

Brian Minert

Matthew Lawrence Page

David Owen Peterson

Shane Michael Kelly

Methods and apparatus for improving a contact with a customer in a contact handling system by introducing a slower expected communication rate to the contact are disclosed. The method can include communication via a first media having a first communication rate. The method can include ceasing communication via the first media. The method can include beginning communication via a second media having a second communication rate slower than the first communication rate. The method can further include ceasing communication via the second media and beginning communication via a third media having a third communication rate faster than the second communication rate.

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Midvale, UT, United States of America

Aric Whitaker