Realvnc Ltd

Antony Clive Mann

Nicolas David Reeves

Katarzyna Maria Czeczot

Christopher Michael Goldsmith

Thomas Henry Lynn

Philip John Richards

A method and system for establishing a helpdesk session between a subscriber device and a customer support representative (CSR) device following a request for a helpdesk session. The system issuing, on receipt of said request, a credential pair comprising subscriber credentials for a subscriber device and CSR credentials for a CSR device which is paired with the subscriber device. The subscriber credentials are transferred to the subscriber device and the CSR credentials are transferred to the CSR device. The subscriber and CSR credentials are then transferred to a core node for authentication. If the credentials are authentic the helpdesk session between the paired subscriber device and the CSR device is established.

Growing community of inventors

Cambridge, United Kingdom

Antony Clive Mann