At&t Intellectual Property I, LP

Antonio Green

Jonathan A Paden

Bobby Sams

Kurt M Joseph

Jon Harris

A system that incorporates teachings of the present disclosure may include, for example, a method to monitor service outages of a service center, detect a service outage, identify one or more customers affected by the service outage, and assign a credit to each of the affected one or more customers. Additional embodiments are disclosed.

Method and apparatus for issuing a credit

A method for resetting access account passwords using an interactive voice response system (IVR) can include the step of the IVR receiving a user request to reset a password. Account identification data can be acquired. The acquired data can be matched to account information stored in at least one compartmentalized system. The matching can identify at least one access account for which the user request applies. The IVR can also receive account verification data and compare this data with data stored within the compartmentalized system associated with the identified access account. Based upon results of this comparison, the IVR can reset the password stored within the compartmentalized system. The IVR can be configured to reset passwords for several compartmentalized systems.

Resetting access account passwords of a multitude of compartmentalized systems

An account management system () is coupled to a service center () serving a number of customers (). The account management system has a communications interface (), a memory (), and a controller (). The controller is programmed to monitor () service outages of the service center, detect () a service outage, identify () one or more customers affected by the service outage, and assign () a credit to each of the affected one or more customers.

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Austin, TX, United States of America

Antonio Green