Citrix Systems, Inc.

Anthony Spataro

Shadi Muklashy

Vishal Mittal

A first support node and a third node provide online collaborative support to a customer node over a computer network. An online support session facilitating, at least in part, bi-directional communication between the customer node and the first support node is established. The third node is also connected to the online support session and receives support session information from the customer node. In addition, information is communicated bi-directionally between the first support node and the third node.

Systems and methods for providing online collaborative support

A sequence of characters may be evaluated to determine the presence of a natural language word. The sequence of characters may be analyzed to find a subsequence of alphabetical characters. Based on a statistical model of a natural language, a probability that the subsequence is a natural language word may be calculated. The probability may then be used to determine if the subsequence is indeed a natural language word.

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Goleta, CA, United States of America

Anthony Spataro