Bevocal, Inc.

Anthony Rajakumar

Bertrand A Damiba

Rohit Dhawan

Ryan J Bush

Vipul Niranjan Vyas

Navneet Raja

An automated method for determining user satisfaction with a call comprising (1) maintaining a count of the number of times a user was asked for input during the call (the 'actual count'), (2) maintaining a count of the number of times a user should have been asked for input based on the dialog path the user traversed (the 'ideal count'), and (3) associating no difference between the actual count and the ideal count with maximum user satisfaction and associating increasing differences between the counts with decreasing user satisfaction. In one embodiment, if the difference between the actual count and ideal count reaches a certain threshold, the call system changes the interaction with the user.

Automated method for determining caller satisfaction

A system, method and computer program product are provided for collecting information utilizing speech recognition. After receiving a specification, a voice application is configured based on the specification. During use, the voice application is capable of collecting information utilizing speech recognition.

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Foster City, CA, United States of America

Anthony Rajakumar