Avaya Inc.

Avaya Technology LLC

Anthony Frissora

Raj Sinha

Mehmet Balasaygun

Sandra Abramson

Sandy Abramson

John F Buford

Robert Reagan Gilman

Nancy Schmidt

Michael J Killian

Matt Jerome Stevens

Charles Bertsch

Brijesh Mandan

It would be beneficial to allow one or more of information, applications, desktops, and in general any information to be shared between a computer and a communications device. For example, it would be useful to be able to move a presentation from a computer to a mobile communications device. Some solutions attempt to address this by requiring a user to load the information on a laptop, USB key, burn it to an optical disk or the like, and then 'open' the information on another device located at the remote destination. In one embodiment, through the use of one or more of virtualization and content translation, any information and/or applications can be exchanged between a computer and a communications device. More specifically, one embodiment utilizes metadata in conjunction with a virtualization environment to allow the exchange of information and/or applications between a personal computer and a communications device, or vice versa.

Seamless movement between phone and PC with regard to applications, display, information transfer or swapping active device

Embodiments of the present invention are directed to a communication system that provides various automated operations, including searches of public and private resources for third party information and presentation of the located third party information by a mashup and preparation of a mashup to combine different communication modes or modes in a common session.

Telephony discovery mashup and presence

A system allows a user to send alias information or receive alias information during a communication between two communication devices. Alias information is identity information for a user that identifies the user on a social media site or network (e.g., Facebook, Twitter, LinkedIn, etc.). The alias information can be stored in a contacts program or other data store. During a web-based telephone call between two IP-enabled phones, the alias information may be retrieved. The alias information can then be sent to the other IP-enabled phone or to another device associated with the calling party. In response to receiving the alias information, the calling party can automatically retrieve information associated with the called party and the alias from one or more social media sites.

Pushing identity information

Methods and systems for displaying content are provided. More specifically, an integrated content application is provided in which related content is displayed in a single window user interface. The content displayed can be determined by instructions received by the integrated content application. Different items of content can be displayed in sequence, but are not displayed simultaneously. Moreover, one item of content can provide context for another item of content. In addition, one item of content can be presented in non-real time, while the other related item of content can be presented in real time.

Video window with integrated content

Aspects are directed toward managing, including reorganizing, inbound communications, a communications log, or presentation of a communication to a user, based on one or more of the identity, role and urgency of calling or communicating party, including, for example, forwarding or hybrid priority routing. For example, in an e-mail type of environment, received communications could be re-organized based on one or more of the above, such that higher priority communications are escalated to 'the-top-of-the-stack.' This similar type of operation can be done in a communications modality independent manner, and extended to, for example, voicemails, caller ID, SMS messages, or in general any communication in any communications modality, where one or more communications are capable of being managed and re-organized. As an optional embodiment, an attribute or characteristic associated with the communication can be modified, such that the user is aware of the ranking associated with that communication.

Call routing or escalation based on the identity, role or urgency of the calling or communicating party

A system allows a user to drag content from one application and drop the content into a separate application. In response to the user interface functions of dragging and dropping the content, an importation system can create a data object. The object can have fields that are defined based on the application or data being dragged. The object fields may be automatically populated using a search function that searches for data in the application that may be highlighted during the drag function. The drop is intercepted the information is formatted for the receiving application. The information is formatted to meet the specifications of the receiving application to optimize the storage and use of the information. Thus, the system can translate the information from its native format into a format understandable by the receiving application.

Drag and drop importation of content

Techniques for determination of endpoint Internet Protocol (IP) address assignment in an Internet telephony system are disclosed. In conjunction with the establishment of a voice path between an endpoint and a gatekeeper in the Internet telephony system, a virtual address assigned to the endpoint in a network address translation operation is determined. The virtual address is then communicated to the endpoint as part of or otherwise in conjunction with a registration process prior to establishment of the voice path such that the registration process can complete successfully despite the network address translation operation. Advantageously, the invention overcomes problems associated with voice path registration failures resulting from network address translation in a router, virtual private network (VPN) gateway or other similar network address translation device.

Growing community of inventors

Fair Haven, NJ, United States of America

Anthony Frissora