Rearden Commerce, Inc.

Deem, Inc.

Anson Mah

Satnam Alag

Vilas Athavale

Pramod Mahadev

Mark Orttung

Jerome Chen

Sean Handel

Jay GaBany

Rick Hernandez

Geff Gilligan

Patrick Garvey

Mike McEvoy

Martin Herrmann

The present invention describes an on demand service provisioning system to interface with suppliers and customers. One embodiment of the present invention includes a database to store information on customers, suppliers and transactions; a module to interface customers; a module to interface suppliers; a module to interface the database; a stateful section including the module to interface with the database; and a stateless section including the module to interface with the customers and the suppliers.

Platform for multi-service procurement

A system and system to improving customer satisfaction in booking process. In one embodiment a system and method are described to determine the cause of the issue in procuring the service is and, based on a set of rules, offer the user a path to complete the procurement successfully. In one embodiment, a system and method are described to determine when a supplier is not available and queue requests until the supplier system is available again. In one embodiment, a system and method are described to actively manage the status of each account so that the user's transactions do not fail because of mis-configured or expired account configuration status.

Customer satisfaction in booking process

The present invention describes a method comprising of a services business language (SBL) providing a common interface for communication with one or more multiple providers in one or more vertical segments. In one embodiment, the vertical segments comprise one or more of package shipping, courier services, flights, hotels, rental cars, and dry cleaners. In another embodiment, the SBL documents of the SBL are defined by Universal Business Language (UBL). In one embodiment, the SBL document includes multiple namespaces that are used in documents as element types and attribute types.

Supplier integration with services business language

A method and system to offer a service to a user based on a profile of the user, in response to an identification of an event. In one embodiment, the service includes offering a travel itinerary. In one embodiment, the profile of the user is based on previously obtained data. In one embodiment, the offering is performed automatically in response to the identification of the event and user. In one embodiment, the offering of the itinerary to the user based on the profile of the user comprises accessing data from at least one of a preference database and a contextual content database. The offering of the itinerary may comprise offering at least one of travel times for the user traveling to a selected area, ground transportation for the user arriving at a selected area, and costs for multiple modes of transportation. In one embodiment, the offering of the service is based in part on one of a type of service, a location, and a partner.

Method and system for an automated trip planner

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San Francisco, CA, United States of America

Anson Mah