Invoca, Inc.

Anoop Praturu

Michael McCourt

Victor Jara Borda

Sean Storlie

Michael Lawrence

Michael Mccourt

Victor Borda

Systems and methods for generating training data for a supervised topic modeling system from outputs of a topic discovery model are described herein. In an embodiment, a system receives a plurality of digitally stored call transcripts and, using a topic model, generates an output which identifies a plurality of topics represented in the plurality of digitally stored call transcripts. Using the output of the topic model, the system generates an input dataset for a supervised learning model by identify a first subset of the plurality of digitally stored call transcripts that include the particular topic, storing a positive value for the first subset, identifying a second subset that do not include the particular topic, and storing a negative value for the second subset. The input training dataset is then used to train a supervised learning model.

Generating training datasets for a supervised learning topic model from outputs of a discovery topic model

Systems and methods for improving call topic models are described herein. In an embodiment a server computer receives call transcript data comprising an electronic digital representation of a verbal transcription of a call between a first person of a first person type and a second person of a second person type. The server computer splits the call transcript data into first person type data comprising words spoken by the first person in the call and second person type data comprising words spoken by the second person type in the call. The server computer uses a stored topic model to determine a topic of the call, the topic model simultaneously modeling the first person type data as a function of a first probability distribution of words used by the first person type for one or more topics and the second person type data as a function of a second probability distribution of words used by the second person type for the one or more topics, both the first probability distribution of words and the second probability distribution of words being modeled as a function of a third probability distribution of words for the one or more topics. The server computer then stores a data record identifying the topic of the call and/or stores data identifying the topic of the call with the call transcripts.

Signal discovery using artificial intelligence models

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Santa Barbara, CA, United States of America

Anoop Praturu