Bank of America Corporation

Anna Berry

Jinna Zevulun Kim

Jo-Ann Taylor

Olga Kocharyan

Kyle A Mayers

Kathleen Rae Hablutzel

Systems, and methods are described herein for integrated analysis of foreground and background communication data. The present disclosure is configured to collect foreground communication data from one or more data sources; collect background communication data from one or more data sources; pre-process the collected data to clean, normalize, and transform it into a uniform format; integrate the pre-processed data into a cohesive dataset via data alignment based on common identifiers such as timestamps or session IDs; analyze the integrated dataset using an artificial intelligence (AI) engine employing machine learning algorithms to identify patterns and generate responses based on the cohesive dataset; generate an initial AI response based on the analysis; present the AI-generated response and alternative solutions to a user through an interactive user interface; capture user feedback on the presented responses and alternative solutions; and retrain the AI engine based on the captured user feedback to improve future decision-making.

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Indian Land, SC, United States of America

Anna Berry