Salesforce, Inc.

Anmol Arora

Megha Dixit

Tanmay Singh

Methods and systems for data processing and troubleshooting at a query management service are described. The query management service may receive, via a proxy between the query management service and a communication service, an indication of a query from a user of the communication service. The query management service may determine an intent of the query based on using a third-party natural language processing (NLP) model and customized logic to analyze the query. The query management service may obtain query results based on executing, within a distributed computing environment that includes the query management service and a set of multi-substrate network security services, a sequence of actions, that correspond to the intent of the query. The query management service may transmit an indication of the query results to the communication service, where the query results are rendered according to feedback information received from the user.

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Vancouver, Canada

Anmol Arora