Caterpillar Inc.

Ankurkumar D Gandhi

Rahul G Chougule

Abhishek Ramaswamy

Prithvi Mohan

Andrew G Jirovec

Dhakshinamoorthy A Mani

Jeanne T Prichodko

An analytical model training method includes generating a modified set of machine repair records by associating a machine with at least one of i) one or more defects associated with the machine, ii) a repair of the one or more defects, and iii) one or more repair characteristics. An analytical model training system generates a training model based from the modified set of repair records and a set of survey records indicative of reported experience values. The system isolates at least one time-based machine operation parameter associated with machine operation from a set of machine operation records. A modified set of machine operation records is generated that includes a plurality of values associated with the at least one time-based machine operation parameter. An analytical model is configured to output an estimate of customer experience based at least partly on a second set of machine repair records.

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Aurora, IL, United States of America

Ankurkumar D Gandhi