Servicenow, Inc.

Anita Lugomer

Aida Rikovic Tabak

Ciprian Mocanu

Marta Penzo

Georgi Ivanov

Lidhvija Boini

Jimmy Castex

Olga Redkina

Andrei-Mihai Gabur

Silvia Mihit

Vishal Narkhede

Ramya Raghavan

Dushyant Sabharwal

Stefaan Vandenbussche

A system includes a client instance hosted by a datacenter, wherein the client instance is generated for one or more client networks. The system performs operations comprising generating a graphical user interface, receiving, via the graphical user interface, an input adjusting the selected time period, and updating the graphical user interface in real time in response to the received input. The graphical user interface includes a timeline that spans an entirety of an incident dataset, a selected time period, wherein the selected time period is a portion of the timeline, a plot of incident data from the incident dataset over the selected time period, and a plurality of calculated metrics based on the incident data during the selected time period.

Systems and method for incident scorecard

Systems and methods for a dashboard overview showing dashboards available for a user, a visual key of available dashboards and simplified access to most recently used dashboards are disclosed. A dashboard represents a user-defined display of key performance indicators (KPIs) in a manner perceived convenient by the user creating the dashboard. As dashboards have evolved a sharing aspect of dashboards has been determined to be a mechanism to promote reuse of dashboards. Including a visual clue on a dashboard selection page as to the underlying display presentation method has been determined to be an important aid in allowing for navigation amongst a plurality of dashboards available in an enterprise system. Sharing and retrieval techniques for dashboards are disclosed.

Dashboard overview navigation and search system

Growing community of inventors

Amsterdam, Netherlands

Anita Lugomer