Sbc Technology Resources, Inc.

At&t Labs, Inc.

Anil Kumar Bhandari

Jeffrey L Brandt

Jeffrey Lee Scruggs

Stephen Mark Mueller

Jeffrey Paul Johnson

Alexander Lisheng Huang

James Thomas Miller

Xiaolian Bi

Christine Mary Hartman

A system and method are provided for reviewing and updating a subscriber's telecommunications services using a graphical user interface via multiple data networks. A data message is received at an intelligent peripheral from the graphical user interface via at least one of the data networks. The data message indicates a subscriber's desired update to a selected service. The data message is converted into a protocol compatible with a service control point. The converted data message is identical to a data message that the intelligent peripheral would create if the subscriber had entered the desired update via an interactive voice response system. The converted data message is transmitted to the service control point, which updates the service in accordance with the subscriber's update. Thus, the service is updated substantially contemporaneously with the request. Moreover, the subscriber retains the ability to update and review service data via the interactive voice response.

System and method for providing remote access to telecommunications services

A system and method are provided for reviewing and updating a subscriber's telecommunications services, including a Caller ID service, using a graphical user interface via multiple data networks. The method includes presenting service data to the subscriber via the data networks and transmitting a data message from the subscriber to an intelligent peripheral via at least one of the data networks. The data message indicates a subscriber's desired update to a selected telecommunications service. The method also includes converting the data message into a protocol compatible with an integrated service control point. The converted data message is identical to a data message that the intelligent peripheral would create if the subscriber had entered the desired update via an interactive voice response system. The method further includes transmitting the converted data message to the integrated service control point, and updating the selected telecommunications service in accordance with the subscriber's desired update. Thus, the selected telecommunications service is updated substantially contemporaneously with the subscriber requesting the update at the graphical user interface. Moreover, the subscriber retains the ability to update and review service data via an interactive voice response. The method and system also enable the subscriber to view Caller ID information while being located remotely from the destination of the telephone call associated with the caller ID information.

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Austin, TX, United States of America

Anil Kumar Bhandari