Sap Ag

Angelika M Vieth

Kurt R Bauer

Thomas Hutzschenreuter

Florian Listner

A knowledge transfer approach is assessed by assigning multiple situation attributes for the knowledge transfer approach. Furthermore, a plurality of communication forms are attributed to the knowledge transfer approach. Based on the situation attributes and the communication form attributes, multiple relationships are derived. Based on these relationships, a compatibility value is determined between the situation attributes and the communication form attributes. Therefore, for a particular knowledge transfer approach, a compatibility value provides an indicator of the effectiveness of the knowledge transfer approach to a customer's specific needs. Moreover, the with multiple knowledge transfer approaches, the effectiveness of these approaches can be assessed by a calculation of compatibility values for each approach and the comparison of the different values.

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Neckarhausen, Germany

Angelika M Vieth