At&t Intellectual Property I, LP

Angela Sandoval

Jeffrey L Brandt

Aaron Bangor

Douglas F Reynolds

Methods and apparatus to determine when to deflect callers to websites are disclosed. Example methods disclosed herein to deflect a caller to a webpage include receiving a call from the caller, determining a performance metric associated with processing the call, and determining whether to offer the caller an option to terminate the call and access the webpage based on the performance metric.

Methods and apparatus to determine when to deflect callers to websites

Methods and apparatus to provide incentives to deflect callers to websites are disclosed. Example methods disclosed herein to deflect a caller to a webpage include receiving a call from the caller, offering an incentive to the caller to terminate the call and access the webpage, and providing an address of the webpage to the caller after the caller consents to terminate the call.

Methods and apparatus to provide incentives to deflect callers to websites

Methods and apparatus to deflect callers to websites are disclosed. An example method disclosed herein to deflect a caller to a webpage comprises receiving a call from the caller, identifying a webpage based on information characterizing the call, and providing an address of the webpage to the caller when the caller consents to terminate the call.

Methods and apparatus to deflect callers to websites

Methods and apparatus to provide incentives to deflect callers to websites are disclosed. An example method disclosed herein to deflect a caller to a webpage comprises receiving a call from the caller, offering an incentive to the caller to terminate the call and access the webpage, and providing an address of the webpage to the caller after the caller consents to terminate the call.

Methods and apparatus to determine when to deflect callers to websites are disclosed. An example method disclosed herein to deflect a caller to a webpage comprises receiving a call from the caller, determining a performance metric associated with processing the call, and determining whether to offer the caller an option to terminate the call and access the webpage based on the at least one performance metric.

Growing community of inventors

Austin, TX, United States of America

Angela Sandoval