Morgan Stanley Services Group Inc.

Angad Sangha

Girish Sharma

Biswaranjan Panigrahi

Alberto Ramos

Kiran Arun Karkhanis

Alberto Cira

Sahaj Adlakha

Manish Reddy

Mugdha Deshpande

Christopher Mann

Keith O'Brien

Kiran A Karkhanis

A system or method for determining user request intent, and processing the request based upon the determined intent. The system or method includes receiving a user query from an interface, then determining and categorizing the intent of the user based on the query. The query can be reformatted or supplemented. If the intent is information, the query is provided to a Gen AI server—its response is then provided back. If the intent is transaction, the query is also sent to the Gen AI server—however, the response is an instruction set for the system, which executes the instruction set, and provides the subsequent response from the execution point back. If the intent is an action, the system verifies the user has proper access rights to request the action, before executing an instruction set and providing the subsequent response back, like in the instructional intent.

Processing user input to a computing environment using artificial intelligence

A system for triage and response to a second system's malfunction is disclosed. The system determines a possible present or future disruption to a service provided by the second system; automatically searches historical records regarding similar disruptions; and provides an interactive, aggregated user interface comprising many tools to display results of the search, log actions already taken, and receive commands from human operators for seamless intervention in cloud-based or on-premises systems. The determination may be based on a statistical anomaly in the performance of the second system, or alternatively may be based on input from a human user, whose communication undergoes text analysis to determine possible matches. The user interface is used by multiple operators simultaneously using different computing devices to access the user interface, displays communications from other operators and actions taken by the other operators and can integrate many other tools for a seamless experience regardless of location.

Centralized software issue triage system

Growing community of inventors

Bengaluru, India

Angad Sangha