Bank of America Corporation

Aneesh Pravin Vijayakar

Srinivasa Rao Gedela

Vinaykumar Mummigatti

A system, method and the like for structuring computer-mediated communication data, such as social media data, determining a relevant operations management case/event type(s) based at least on the structured data and generating an applicable case type-specific workflow for the case implementing the structured data. Unstructured data is received, from various different computer-mediated communication channels and/or related listeners, and transformed into structured data. Additionally, data originating at various different computer-mediated communication channels is translated into a format that is operations management tool-agnostic and vice versa. Moreover, in response to structuring the computer-mediated communication data, one or more case/event types are determined that are applicable to the computer-mediated communication data and one or more case-type specific workflows are generated implementing the structured data.

Structuring computer-mediated communication and determining relevant case type

A system, method and the like for seamlessly integrating disparate applications, such as channel applications and off-the-shelf business process management services/applications through use of a core process framework that provides a vendor/third-party entity-agnostic approach to application integration. The core process framework provides various fundamental processes that are shared amongst applications that are in communication with the framework. The core process framework leverages a headless business process management and middleware integration patterns that serve to create an open architecture with reduced dependency on the third-party entity/vendor providing the business process management service. In this regard, the core process framework of the present invention provides a service platform that clients (i.e., channel applications) can make service requests/calls to, via an integration gateway or the like, to perform multiple different generic business process management engine-related operations.

Core process framework for integrating disparate applications

A system, method and the like for seamlessly integrating disparate applications, such as channel applications and off-the-shelf business process management (BPM) services/applications through use of a core process framework that provides a vendor/third-party entity-agnostic approach to application integration. The core process framework provides various fundamental processes that are shared amongst applications that are in communication with the framework. The core process framework leverages a headless BPM and middleware integration patterns that serve to create an open architecture with reduced dependency on the third-party entity/vendor providing the BPM service. In this regard, the core process framework of the present invention provides a service platform that clients (i.e., channel applications) can make service requests/calls to, via an integration gateway or the like, to perform multiple different generic BPM engine-related operations.

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Charlotte, NC, United States of America

Aneesh Pravin Vijayakar