Other

Talisma Corporation Private Ltd.

Aneesh Bhatnagar

Sujai Holal Karnam

Sharath Lakshman Kumar

A method to transmit SMS messages to a Related Object by selecting the Base Object and transmit SMS messages to both, the Base Object as well as to the Related Object, simultaneously, in a CRM application is disclosed. The relationship between the Base Object and the Related Object may be any one of one-to-one, one-to-many, many-to-one or many-to-many that can be defined while deploying the CRM application. The process takes place in different levels wherein the system decides whether the SMS message should be sent to the Base Object or different Related Objects depending upon the Campaign Workflow and locates the mobile phone number of the entity and finally transmits the SMS message via SMS Service Provider chosen from the user Interface.

Method to send a short message service (SMS) campaign to a related object by selecting the base object

A method to adjust the colors of skin of a graphical user interface (GUI) of a customer relationship management (CRM) application based upon a color scheme of an operating system is provided. In the method, a color code of the color scheme of an operating system is fetched from a registry entry of the operating system and is saved as a base color. This color code is converted from ARGB format to RGB format and further converted from RGB format to HSL format. Different luminance values are set for various elements of the CRM application to provide different brightness and legibility to different elements of the GUI. The modified color code is converted back to RGB format and assigned to various pixels of GUI skin whereby the CRM application is rendered with new color scheme similar to that of the operating system.

Process of inheriting colors in a customer relationship management (CRM) application from operating system colors

A method and system to transmit SMS message to an SMS Gateway (belonging to selected Service Provider) selected from a list on the GUI component of the CRM application, depending upon the geographical location of the Customer is disclosed. The GUI component provides a list of configured Service Providers that may be selected before sending outbound SMS message to a recipient. A unique Service Provider identifier is assigned to each of the configured Service Provider belonging to Customer's network/country. Depending upon the geographical location of the Customer, the Service Provider is selected from the list on the GUI component and the SMS message is transmitted to the customer wherein the method identifies the SMS Gateway to which it has to connect, and transmits the SMS message. The method internally fetches the details of SMS Gateway based on Service Provider ID and uses it to communicate with the appropriate SMS Gateway.

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Karnataka, India

Aneesh Bhatnagar