International Business Machines Corporation

Rolm Company (formerly Rolm Systems)

Andrew S Crowe

Daniel T Lai

Joseph F Khouri

Method for use in developing, testing, debugging, and/or troubleshooting a call progress monitoring (CPM) detection system which is utilized, for example, by a voice messaging system (VMS). One embodiment of the present invention which is utilized in conjunction with a VMS includes the steps of: (a) monitoring at least one voice channel of the VMS to obtain CPM tones and having a CPM Detection system associated with the VMS perform an analysis of the CPM tones, the output of which analysis is referred to as CPM Trace Variables; (b) storing the CPM tones and the CPM Trace Variables for the at least one voice channel, which stored CPM tones and CPM Trace Variables are referred to as a CPM Trace file; (c) obtaining a first voice channel; and (d) feeding the voice portion of the CPM Trace file to a second voice channel for playing it to the first voice channel.

Call progress monitoring

The invention generally relates to improvements in the process and storage of formatted voice, graphic and image data. A new editing process allows the same commands to be applied to a plurality of data files of varying resolution and formats. The technique employs an edit tracking file to retain the edit commands applied to a file of a first format. The edit commands are then executed against a file of a second format to perform the identical editing steps to the second file. This process avoids the inaccuracies associated with converting information to a common format while providing the benefits of supporting multiple formats of file information.

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Mountain View, CA, United States of America

Andrew S Crowe