State Farm Mutual Automobile Insurance Company

Andrew Oliveira

Holly Lambert

Benjamin E Byrd

Maurice Pruna

Jose G Aranguren

John Martinez

Shagun Kariwala

Jonathan Chang

Wen Ding

A system and method for intelligent message routing is provided. The system and method include a) storing, in one or more storage devices, a plurality of transmission rules for transmitting messages, b) receiving a message to be transmitted to a participant, c) comparing the message to the plurality of transmission rules, d) determining a first channel to transmit the message to a computer device associated with the participant based on the comparison, e) converting the message into a first message for transmission on the first channel, and f) transmitting the first message over the first channel.

Systems and methods for advanced message handling

Systems and methods for multiple channel message handling and routing

Growing community of inventors

Tucker, GA, United States of America

Andrew Oliveira