Zoom Video Communications, Inc.

Andrew Miller-Smith

Ling Tsou

Renjie Tao

Davide Giovanardi

Methods and systems provide for search results within segmented communication session content. In one embodiment, the system receives a transcript and video content of a communication session between participants, the transcript including timestamps for a number of utterances associated with speaking participants; processes the video content to extract textual content visible within the frames of the video content; segments frames of the video content into a number of contiguous topic segments; determines a title for each topic segment; assigns a category label for each topic segment; receives a request from a user to search for specified text within the video content; determines one or more titles or category labels for which a prediction of relatedness with the specified text is present; and presents content from at least one topic segment associated with the one or more titles or category labels for which a prediction of relatedness is present.

Searching within segmented communication session content

A sequence of call volume measurements is accessed, where each of the call volume measurements is associated with respective metadata. The respective metadata may provide information regarding a time period during which a call volume measurement was made. A window of the sequence of call volume measurements with the respective metadata is input to a machine learning model to obtain a prediction of a call volume. The machine learning model includes embedding functions that are applied to the respective metadata for the call volume measurements in the window.

Growing community of inventors

Chicago, IL, United States of America

Andrew Miller-Smith