Nuance Communications, Inc.

Microsoft Technology Licensing, LLC

Andrew Matkin

David Ardman

Nirvana Tikku

Nikos Polis

Robert A Follett

John B Fisler

Matthias Haack

Christopher A Starbird

Bryan A Reif

Alfred Sterphone, Iii

Michael S Gourlay

Abhishek Rohatgi

Flaviu Gelu Negrean

Marco Antonio Padron Chavez

Gabrielle R Martone

A method, computer program product, and computing system for defining a library of functional modules; enabling a user to select a plurality of functional modules from the library of functional modules; and enabling the user to visually arrange the plurality of functional modules to form a conversational application.

Development system and method

A method, computer program product, and computing system for enabling a user to select a plurality of functional modules from a library of functional modules; and enabling the user to visually arrange the plurality of functional modules to form a conversational application; wherein the conversational application includes a contingency platform configured to enable an administrator of the conversational application to activate a contingency plan at some point-in-time after the deployment of the conversational application.

A method, computer program product, and computing system for enabling usage of a conversational application by a plurality of users; gathering usage data concerning usage of the conversational application by the plurality of users; defining a visual representation of the conversational application; and overlaying the usage data onto the visual representation of the conversational application to generate visual traffic flow data.

Development system and method for a conversational application

A method, computer program product, and computing system for enabling a user to select a plurality of functional modules from a library of functional modules; and enabling the user to arrange the plurality of functional modules to form an omnichannel conversational application that includes a first channel and at least a second channel.

Omni-channel conversational application development system and method

A method, computer program product, and computing system for enabling a user to select a plurality of functional modules from a library of functional modules; enabling the user to arrange the plurality of functional modules to form a conversational application; and effectuating a testing procedure on at least a portion of the conversational application.

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Bolton, MA, United States of America

Andrew Matkin