State Farm Mutual Automobile Insurance Company

Andrew Mathes

Justin Devore

Garren King

Holly Kay Sanderson

Merril Myers

Barbara Williford

Mehron Beheshti

Alexandria Pokorny

Andy Pulkstenis

Variants of an application, such as user interface variants and/or logic variants, can be used in a production environment as part of a designed experiment. An experiment manager can cause the application to operate based on different variants for different users and/or instances of input data. Synchronous and/or asynchronous results can be collected that indicate impacts of the variants at the application and/or other downstream systems. Such asynchronous and/or synchronous results can be used to prove or disprove a hypothesis associated with the designed experiment.

Designed experiments for application variants

During a communication session with a caller, a representative can enter information into a claim loss reporting tool to generate a loss report associated with an insurance claim. A dialogue advisor can cause the claim loss reporting tool to suggest questions that the representative should ask, and/or actions the representative should take, during the communication session. The dialogue advisor can make such suggestions, during the communication session, based at least in part on confidence levels of simulated destination predictions that correspond with destination predictions a claim router would make according to the same information associated with the loss report.

Dialogue advisor for claim loss reporting tool

Growing community of inventors

Eureka, IL, United States of America

Andrew Mathes