Ncr Corporation

Ncr Voyix Corporation

Andrew Klenzak

Sergio Silva

Brian Patrick Rogers

John Fredrick Crooks

Jeremy Cyle Taylor

John Tatum Dyal

Nicholas Caine

Andrew John Wurfel

Mustafa Abdulelah

Michael Lee Barlow

Lawrence Garcia Lim

Eric Robert Thoroe

A system and method of providing two-way communication between an isolated POS system and a website are described. The POS system operates as an air gap system. In response to detecting a trigger event the two-way communication is initiated for installation, diagnostic and repair services. POS information for transmission to the website through the internet is generated using a QR code that includes the website address and a data payload that depends on the desired service. The QR code is read by a smart phone and transmitted to the website. The website responds by sending response data dependent on the QR code and desired service. The response data is communicated to the POS system via another QR code for further operations by the POS system based thereon.

Isolated POS terminal connectivity

Disclosed is systems and methods for controlling a video display of a computing device during malfunction. The systems and methods can include receiving a first video stream and determining that the first video stream includes an error message for display on the video display. Once an error message is detected, a second video stream can be transmitted to the video display. The second video stream can include an alternate message for display on the video display.

Supervisor module for crash detection and mitigation

Disclosed are systems and methods for detecting a printer jam. The systems and methods can include receiving a reference image of a printer opening and a second image of the printer opening. A lack of a receipt between the second image compared to the reference image can be detected. The lack of the receipt can indicate the printer jam. After detecting the printer jam, operation of the self-service terminal can be terminated.

Detecting and preventing receipt printer jams

A portable device having a key is interfaced to a host computing device. The host computing device detects the key on the portable device and authenticates a user for using the key. A boot is forced of the host computing device and during the boot a customized image of an Operating System (OS) for the host computing device is loaded into volatile memory of the host computing device and customized security settings are applied to the OS based on a value of the key.

Secure device for bypassing operating system (OS) security

Systems and methods for cash drawer detection and control are disclosed herein. The systems and methods may include use of an adaptor. The adaptor may connect a cash drawer to a point of sale (POS) terminal. The adaptor may include allow for an input signal to be received from the cash drawer. The type of cash drawer can be identified based on the input signal. An output signal operative to open the cash drawer can be generated and transmitted to the cash drawer to open the cash drawer.

Cash drawer detection and control

Various embodiments herein each include at least one of systems, software, and methods for detecting such problems and to take corrective action. One embodiment, in the form of a method, includes instructing a printer to print a document including a testing output and receiving an image of the document including the testing output from an imaging device. This method further includes analyzing the testing output included in the received image in view of an expected testing output to identify a printing issue and then storing a result of the analysis. The method may also include performing at least one remedial action to correct an identified printing issue.

Print quality monitoring and correction

A format of an Infrared (IR) transmission from an IR remote is matched to a corresponding IR protocol format for a starting sequence associated with the transmission. Next, a format of a payload that follows the starting sequence in the transmission is matched to a payload format associated with the matched protocol format. Assuming both the starting sequence and the payload formats match, the transmission is relayed and/or replayed over an IR re-transmitter situated in proximity to an IR-enabled device associated with the IR remote, and the IR-enabled device processes a command represented in the payload of the transmission. When either the starting sequence fails to match a supported IR protocol or the payload format fails to match a given supported IR protocol, the transmission is ignored and discarded as unverified.

Infrared (IR) transmission verification and relay

Various embodiments herein each include at least one of systems, devices, methods, and software for forced device reinitialization without mandatory restart. One method embodiment includes receiving, by a first device, a first data communication and responding, by the first device, to the first data communication with a second data communication identifying a state of the first device as a reset state. This embodiment further includes receiving, by the first device in response to the second data communication, a third data communication including data to alter the state of the first device from the reset state to a programmed state. Such embodiments may then implement the data of the third data communication to place the first device in the programmed state.

Growing community of inventors

Atlanta, GA, United States of America

Andrew Klenzak