Davox Corporation

Comverse, Inc.

Andrew J Scharmer

John E Cambray

Timothy R Williams

Ngonenokhame Inthasomsack

Kay Lynn Watman

Jianghong Zhou

Doreen D Jiang

Wei Shi

Edward J Urban

A system for automatically synchronizing a shared subscriber directory server with a voice messaging system. Update requests are generated for updating the shared subscriber directory server when a subscriber action or an administrative action updates subscriber information in the voice messaging system. The update requests are appended to a queue managed by an update server, and are handled by the update server in the same order as the corresponding actions that generated the requests. The update requests are read from the queue on a first-in first-out basis, are sent to the shared subscriber directory server, and are sent to the shared subscriber directory server where they are applied, thereby synchronously updating the subscriber directory server in real-time based.

System for synchronizing voice messaging subscriber information

A data processing system including automated forms generation uses data displayed at a predetermined position on a data terminal display screen and a data processing function selector, to automatically retrieve a pre-established form stored in a data processing system. In one embodiment, the form includes a number of uncompleted fields. The data processing system retrieves at least one datum from at least one data field displayed on the screen, and automatically inserts the data in a predetermined uncompleted field of the form. The partially or fully completed form is then stored for later retrieval, updating and printing by the data processing system.

Data processing system with automated at least partial forms completion

A smart telecommunications supervisor management workstation with monitoring system provides real-time operation statistics and graphical representation of system operation in real time. A standardized graphic user interface and a mouse-driven point and click user friendly interface minimize keyboard entry. A management workstation also generates reports using off-the-shelf spreadsheet packages incorporates data management functions via a highly refined user interface. The management workstation comprises an integrated system for generating alerts based on user-defined criteria for database information. Color-coded or shaded monochrome displays provide ease of viewing. Extensive use of icons allows quick identification and selection of management control functions.

Telephony system with supervisory management center and parameter

Supervisory management center with parameter testing and alerts

Growing community of inventors

Tewksbury, MA, United States of America

Andrew J Scharmer