International Business Machines Corporation

Andrew J F Bravery

Martin J Gale

Andrew James Stanford-Clark

Roland Albert Merrick

Aroopratan D Pandya

Luba Cherbakov

A method, system and computer program product for providing a framework to enable a builder to construct a situational application, wherein the framework provides access to one or more background data sources. A graphical user interface is displayed to receive feedback inputs, including one or more inputs which describe the problem detected within a data item of a situational application, by an end-user. Feedback inputs may include a unique identifier of the problem data item and identification details of the service from which the data originates. A second input may be of a note, which provides suggestions for improving the data within the data item. Preference information is provided to a notification agent within the framework of the situational application about whether the owner of the data allows direct correction of the data and whether feedback input has to be stored in a problem cache. The feedback input is passed to a notification agent of the framework, which identifies the owner and/or builder of the data.

Data through community feedback

A method of assisting a user, for use in an environment comprising: a user session, an external entity session and a forms engine for generating a form. The method comprises the steps of: registering with the user session, wherein a first session is established between the user session and the forms engine; receiving a request for assistance from a user; in response to receiving the request, de-registering with the user session, wherein the first session is un-established; registering with the external entity session, wherein a second session is established between the external entity session and the forms engine; receiving input from the external entity session; and populating the form with the received input.

Growing community of inventors

Salisbury, United Kingdom

Andrew J F Bravery