Amdocs Development Limited

Amdocs Software Systems Limited

Andrew Harper

Sanjay Gupta

Ksheerasagar Akella

Deborah A Sohrweide

Ilya A Harahap

Alma D Lopez

Alan Palmer Stephens

Amresh Vaidya

Manish Rustagi

Roi Dayan

Toshish Arun Jawale

Pawan Liladhar Bhole

William W Kable

Ted T Nguyen

A system, method, and computer program product are provided for aggregating channel agnostic data. In use, channel agnostic data is received, at a messaging bus, from a plurality of telecommunication system sources, wherein the plurality of telecommunication system sources is channel agnostic. Next, using a micro service, the channel agnostic data is aggregated from the plurality of telecommunication system sources and the aggregated channel agnostic data is presented, on demand, based on at least one of authority, needs, and preferences. Further, at least one action is associated with the aggregated channel agnostic data.

System, method, and computer program for aggregating channel agnostic data

A system, method, and computer program product are provided for performing bot engine abstraction. In use, a message is received at a bot engine from a messaging channel, utilizing a first abstraction layer. Additionally, one or more external components are accessed by the bot engine, utilizing a second abstraction layer, to create a response to the message. Further, the response is sent from the bot engine to the messaging channel, utilizing the first abstraction layer.

System, method, and computer program for performing bot engine abstraction

A system, method, and computer program product are provided for customizing a response to a request. In use, a request is received. Additionally, one or more elements associated with the request are determined. Further, a response to the request is customized, utilizing the determined one or more elements associated with the request. Further still, the response to the request is initiated.

System, method, and computer program for customizing a response to a request

A system, method, and computer program product are provided for determining a set of categories based on textual input. In use, textual input is identified. Further, a first set of categories is determined based on the textual input. Further still, one or more actions are performed, utilizing the first set of categories.

System, method, and computer program for determining a set of categories based on textual input

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Roswell, GA, United States of America

Andrew Harper