Amazon Technologies, Inc.

Andrew Gardiner Sutherland

Kristopher William Bell

Kathleen Ann Mitchell Gavenman

Farrukh Raza

Ariel Grob Dos Santos

Vikas Seshagiri Rao Bhardwaj

Gunashekar Jayaraman

Bilyana Slavova

Narendra Gyanchandani

Rajan Navnitbhai Parmar

Rajesh Babel

Devices, systems, and methods are provided for synchronizing presentation across multiple devices. A method may include receiving, by a first device, a first price associated with a product and a first time, wherein the first price is presented in a virtual location. The method may include determining a second price and a second time, the second price associated with the product, wherein the second price is presented at a physical location. The method may include determining that the first time is after the second time. The method may include determining a difference between the first price and the second price. The method may include generating, based on the difference, one or more application programming interface (API) calls associated with replacing, at the physical location, presentation of the second price with presentation of the first price.

Synchronizing presentation across multiple devices

Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the computing device. The computing device then generates a search criterion based on the identified user intent object and uses the search criterion for identifying the user intent in subsequent user interactions. After identifying the user intent, the computing device can identify a workflow corresponding to the user intent object. Later, the computing device can process one or more tasks associated with the workflow.

Workflow based communications routing

Disclosed are various embodiments for navigating a workflow using a text messaging interface. A client device executes an application. The application renders the messaging interface on a display. The application also renders within the messaging interface a response to a previous selection of a first user interface element. The application further renders a second user interface element within the messaging interface that, when manipulated, causes the application to remove the response and the second user interface element from the messaging interface and also to rerender the first user interface element within the messaging interface.

Decision tree navigation through text messages

Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the computing device. The computing device then identifies a workflow corresponding to the user intent object. Later, the computing device identifies a service agent capable of completing the workflow. Then, the computing device routes a user to the service agent.

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Seattle, WA, United States of America

Andrew Gardiner Sutherland