C/hca, Inc.

Andrew Carnes

Jeffrey Cuthbert

Eric Matt

Techniques are disclosed for determining a risk assessment corresponding to a level of risk that a user of a service organization has or will develop a condition. The techniques include receiving user data associated with a user record of a user. The techniques further include inputting the user data into a trained prediction model of a user condition prediction system. The user data may include a plurality of data points, weighted relative to each other, that respectively correspond to one of a plurality of categories. The techniques further include determining, by the trained prediction model, a risk assessment of a user condition based on the user data. The risk assessment may then be provided to a user device of a user service agent for use coordinating user service.

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Denver, CO, United States of America

Andrew Carnes