Facebook, Inc.

Andreea-Loredana Crisan

Laurent Nicolas Landowski

Kemal El Moujahid

Stepan Parunashvili

Willy Blandin

Martin Jean Raison

Techniques to response to respond to user requests using natural-language machine learning based on branching example conversations are described. In one embodiment, an apparatus may comprise a bot application interface component operative to receive an example-interaction repository, the example-interaction repository comprising a plurality of example user-to-bot interactions, including one or more branching example user-to-bot interactions; and an interaction processing component operative to generate a linearized example-interaction repository by replacing the one or more branching example user-to-bot interactions with the plurality of linearized example user-to-bot interactions; submit the example-interaction repository to a natural-language machine learning component; and receive a sequence model from the natural-language machine learning component in response to submitting the example-interaction repository; and a client communication component operative to perform a user-to-bot conversation based on the sequence model. Other embodiments are described and claimed.

Techniques to respond to user requests using natural-language machine learning based on branching example conversations

A method may comprise receiving a bot creation control directive from a web page; instantiating a page bot from a template; authorizing the page bot to access the contents of the web page; associating the page bot with the web page; and enabling the page bot to respond to messages sent to the web page. The method may further comprise receiving a message at the page bot from a client device; requesting a meaning of the message from a natural language processing component; identifying a field in the web page associated with the page bot according to the meaning of the message; retrieving data from the identified field; composing a message response including the retrieved data; and sending the message response to the client device. Other embodiments are described and claimed.

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San Francisco, CA, United States of America

Andreea-Loredana Crisan