Dynatrace Corporation

Andreas Grabner

Alois Reitbauer

Dirk Wallerstorfer

A system and method for the structured automation of the delivery and operation of software functionality is proposed. A declarative notation approach is used to describe automation sequences independently from concrete automation tools and services that may be used to execute the automation sequences. An automation service abstraction layer is introduced that hides concrete automation service characteristics from the declarative automation definition layer. The service abstraction layer enables a transparent change or update of concrete automation service without affecting automation sequences that use the corresponding service abstractions. For operation automation, the automation execution may be combined with causation-capable monitoring systems that both identifies critical changes of operating conditions for which automated remediation is indicated and corresponding root cause changes for those critical changes. The remediation automation may, on notification of such a critical change, identify and apply remediation actions that counteract the identified root cause changes.

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Linz, Austria

Andreas Grabner