Bank of America Corporation

Andrea Robinette

Jinna Zevulun Kim

Jo-Ann Taylor

Vijaya L Vemireddy

Christine D Black

Katherine Kei-Zen Dintenfass

Systems, computer program products, and methods are described herein for processing of event data real time in an electronic communication via an artificial intelligence engine. The present invention is configured to electronically receive an electronic communication from a user to an entity, identify event data associated with the user, identify an inflection level and a language attribution level from the electronic communication by processing the electronic communication with an input recognition engine, form a categorization level by categorizing the electronic communication comprising the inflection level and the language attribution level using an artificial intelligence engine, and route the electronic communication to a designated group containing users associated with the entity and/or an artificial intelligence-based dialogue resolution.

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Hockessin, DE, United States of America

Andrea Robinette