International Business Machines Corporation

Andrea Lyn Ames

David C Steinmetz

Beth Anne M Collopy

Robert Pierce

Joseph F Pesot

Mariana Alupului

Christian Kotitschke

Mathias Koehnke

A computer program product and method provides a question and answer service that accepts an initial first question from a user and analyzes the question by a first generation subsystem to generate a first answer. A second generation subsystem of the question and answer service is configured to generate a second question based at least in-part on keywords from the first question and the first answer.

Question-answering system

A state-based guidance method provides to a user operation guidance and technology guidance for an application. The method walks the user step-by-step through an existing interface and guides the user to provide the appropriate input in the appropriate places in the existing interface. Individualized guidance is dynamically provided based on a user profile in addition to state and context of the application. The method describes the technologies used to perform actions presented in the user interface of the application and indicates where these technologies are used, providing an overview of which technologies are used in the application and in what capacity those technologies are implemented.

Method for providing a state-based guidance and technology view for an application

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Redwood City, CA, United States of America

Andrea Lyn Ames