Intuit, Inc.

Andre Felipe Luis

Gang Wang

Kevin M McCluskey

Gregory W Miller

Michael J Graves

Arien C Ferrell

Joseph Elwell

Carol Ann Howe

Xiao Xiao

Peter Ouyang

Jonathan Lunt

Ling Feng Wei

Madelaine Daianu

Itai Jeczmien

Leah Zhao

Benny Venat Joseph

Charles Showley

Ken Yocum

Ye Ji Kim

Crystal Chung

Mohammad Daraghmeh

Certain aspects of the present disclosure provide techniques for determining query intent and complexity based on text input. One example method generally includes receiving, from a user device, a text query and preprocessing the text query to generate a query vector. The method further includes providing the query vector to an intent model configured to output a user intent of the text query and providing the query vector to a complexity model configured to output a complexity of the text query. The method further includes receiving the user intent of the text query from the intent model and receiving the complexity of the text query from the complexity model. The method further includes determining, based on the user intent and the complexity of the query, a routing target for the text query and routing the text query to the routing target.

Determining query intent and complexity using machine learning

A computer-implemented method for estimating a likelihood of an individual qualifying for a benefit program includes obtaining a profile corresponding to the individual. The method also includes determining respective likelihoods that the profile would satisfy each completeness graph in a set of completeness graphs by running the profile against each completeness graph using an evaluation algorithm. Each completeness graph corresponds to a respective benefit program.

Methods, systems and computer program products for estimating likelihood of qualifying for benefit

A method for performing transactions using an aggregate payment medium involves obtaining payee data associated with a payee, obtaining transaction data associated with a transaction to be performed between a payer and the payee, and determining, for each payment medium, a benefit and a cost associated with using the payment medium for the transaction. The method further includes obtaining, for each of the payment media, a return from using the payment medium for the transaction, based on the benefit and the cost, selecting, from the payment media, a payment medium with a highest return, and providing, by the aggregate payment medium, payment medium data associated with the selected payment medium to the payee to enable execution of the transaction.

Method and system for performing transactions using aggregate payment media

A computer-implemented method for acquiring benefits qualification data includes obtaining a profile corresponding to the individual. The method also includes forming respective sets of unanswered questions in each completeness graph in a set of completeness graphs by running the profile against each completeness graph. The method further includes forming a union set of unanswered questions in the set of completeness graphs from the respective sets of unanswered questions in each completeness graph. Moreover, the method includes identifying a high priority unanswered question in the union set of unanswered questions using a prioritization algorithm. Each completeness graph corresponds to a respective benefit program.

Methods, systems and computer program products for prioritization of benefit qualification questions

A computer-implemented method for providing a notice regarding a benefit qualification status change includes receiving a change in a qualification requirement for a benefit program. The method also includes obtaining a completeness graph corresponding to the benefit program. The method further includes modifying the completeness graph based on the received change in the qualification requirement for the benefit program. Moreover, the method includes obtaining a profile corresponding to an individual. In addition, the method includes obtaining a first qualification status relating to the individual's qualification for the benefit program before the received change in the qualification requirement for the benefit program. The method also includes determining a second qualification status by running the profile against the modified completeness graph. The method further includes when the first and second qualification statuses are different, providing a notice for a corresponding benefit qualification status change.

Methods, systems and computer program products for generating notifications of benefit qualification change

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San Diego, CA, United States of America

Andre Felipe Luis