Accenture Global Services Gmbh

Anatoly Roytman

Alexandre Naressi

Matthew Symons

Stephen Denis Kirkby

Andris Umblijs

Michael J Williams

Janmesh Srivastava

The invention concerns a query response device comprising: an input adapted to receive user queries; a memory () adapted to store one or more routing rules; one or more live agent engines () configured to support interactions with one or more live agents; one or more virtual assistant engines () configured to support interactions with one or more virtual assistants instantiated by an artificial intelligence module (); and a routing module () coupled to said live agent engines and to said virtual assistant engines, the routing module comprising a processing device configured: to select, based on content of at least a first user message from a first user relating to a first user query and on said one or more routing rules, a first of said live agent engines or a first of said virtual assistant engines; and to route one or more further user messages relating to the first user query to the selected engine.

Query response device

A method and system optimizes investments for each marketing channel of a multichannel marketing campaign. Past optimal investments are compared to current sales or profits for each marketing channel, and a new optimal investment is estimated for each marketing channel, which may be used as a marketing budget. A marketing dashboard is used to determine the new optimal investments for the marketing channels, and the new optimal investments are stored in a marketing database.

Multichannel digital marketing platform

An Object Customization and Management (OCM) system is configured to identify an object for creating a website based on a business objective. The OCM system includes a customizing module configured to determine qualitative attribute categories for a plurality of objects operable to be used in websites. The module assigns the plurality of objects to the qualitative attribute categories. The OCM system also includes a data management module configured to receive a request for one of the plurality of objects to be used to achieve the business objective. This module also matches the business objective with one of the qualitative attribute categories, and selects an object in the matched qualitative attribute category for the request.

Growing community of inventors

London, United Kingdom

Anatoly Roytman