Nice Ltd

Nice Systems Ltd.

Anat Malin

Matan Keret

Natan Katz

Sigal Lev

Jeremy Hoyland

Shunit Metz

Yaron Cohen

Efim Kolodizner

Tal Zur

Tal Haguel

Roni Krivoshey

Shay Levy

Eran Moshe Talbi

Vadim Ilyasov

Yoav Bahat

A computerized-method for detecting an active-screen in screens of different-monitors in a media-file of a recorded desktop-activity, during playback of the media-file. The computerized-method may include: (i) configuring a recording-control service to create a stream-of-metadata of the desktop-activity; (ii) configuring a screen-recording-service to: a. receive a stream of video-data of the screens used during the desktop-activity; b. collect time-metadata of desktop-events from each device associated to the different-monitors; and c. store the video-data and the collected time-metadata, in a data-storage; (iii) configuring a media-playback application to: a. retrieve the collected time-metadata and the media-file; and b. operate a zoom-in module to detect the active-screen in the screens in each time-interval and to display the detected active-screen in each time-interval in an increased size in a central section of a UI, while each screen of all other screens is displayed side-by-side in a reduced-size in an upper-section of the UI.

System and method for detecting an active-screen in a plurality of screens of different monitors in a media-file of a recorded desktop activity, during playback of the media-file

A system and method may identify a fraud ring based on call or interaction data by analyzing by a computer processor interaction data including audio recordings to identify clusters of interactions which are suspected of involving fraud each cluster including the same speaker; analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, each fraud ring describing a plurality of different speakers, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including that speaker; and for each fraud ring, creating a relevance value defining the relative relevance of the fraud ring.

System and method for detecting fraud rings

A system and method for database flow management may include a rule engine which may examine information related to an interaction; select an action queue from the plurality of action queues; and store, in the selected action queue, archiving information related to the interaction. A recorder may select an action queue from the plurality of action queues; extract archiving information from the selected action queue and perform an archiving operation based on the extracted archiving information. The recorder may update an archiving information queue according to a result of the archiving operation. A unit may examine the plurality of archiving information queues to identify completed archiving operations and update a global table to include completed archiving operations. Other embodiments are described and claimed.

System and method for database flow management

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Petach Tikva, Israel

Anat Malin