Microsoft Technology Licensing, LLC

Uipath Inc.

Anastasia Paushkina

Michael J McCormack

Ted Cyrek

Wayne C Higgins

Barbara Leigh Perks

Matthew Lenell Cooper

Nektarios Ioannides

Lawrence Lam

Sonam Saxena

Alfredo Mendonça De Almeida

Richard Lee Dickinson

Brian Russell Glaeske

Ron Mondri

Palak Kadakia

Michael M Santos

Kevin M Honeyman

Adrian L Orth

Justin Marks

Christian Heydemann

Wei Si

Prasant Sivadasan

Ramanathan Pallassana

Sankara Narayanan K Venkataraman

Ray J Ridl

Julie B Hagen

Anne Gerssen

Richard Leigh Mains

Brian L Welcker

Kyle Stapley Young

Indrojit Deb

Lisa Renee Mueller

Julianne Prekaski

Crystal L Gilson

Bharath Swaminathan

Zachary Gutt

Christopher R Garty

John P Burrows

Sunil Garg

Chris R Garty

Claudia Betz-Haubold

Rupa Mantravadi

Patrick O'Brien

Jeremy S Ellsworth

A system and method provide an automation solution for guiding a contact center agent during a communication session by providing contextual in-line assistance. Robotic process automation (RPA) is used for automating workflows and processes with robots that capture information from multiple applications of a contact center system and generate contextual guidance for the contact center agent via callout activities during the communication session.

System and method for providing contextual assistance for contact center applications

Described herein are technologies pertaining to presenting a map to a user that comprises graphical icons that are representative of retail stores. The user has provided a shopping list, wherein the shopping list includes a plurality of products that are desirably purchased by the user. Inventories of retail stores in a geographic region of interest to the user are searched, and a map is generated that includes graphical icons representative of the retail stores, data that indicates that product(s) in the shopping list are available at the retail stores, and price data that indicates prices of product(s) in the shopping list at the respective retail stores.

System, method, and medium for generating a map of a geographic region based on client location data

Embodiments include a computing system configured to display an icon label with a dynamic display characteristic. The system may receive an indication of an icon representing a data object, determine a type of the data object, and based on the determined type, dynamically determine a label that is associated with the data object and includes a dynamic display characteristic. A user interface display is generated that includes the icon having a display portion configured to display the label with the dynamic display characteristic.

Dynamic display of icon data

An entity hub display includes a plurality of different sections, each section including a plurality of different components. The sections each correspond to a different aspect of data that makes up an entity. Each component is a user interface display element that is related to data within the corresponding section. The individual components can be selected and placed on the entity hub display based on a user's role and activities or tasks performed by a user in that role.

Displaying different views of an entity

A business data system generates a user interface display showing a business data record. The business data system receives a touch gesture user input to manipulate the business data record to perform an operation, a task or a workflow within the business data system. The business data system performs the operation, task or workflow based on the touch gesture user input.

Use of touch and gestures related to tasks and business workflow

A workspace display includes a plurality of different groups, each group including a plurality of different components. Each group corresponds to a task, set of tasks or topic of information related to a user's role. The particular components included in each group are user interface display elements that are each related to an item of content within the corresponding group. The workspace display has filter mechanisms that are actuated to filter the content displayed in the components on the workspace display.

Filtering content on a role tailored workspace

Where a label for an item to be represented by an icon is customized, the icon is generated to dynamically display all of the label. Thus, at some point, the entire label is displayed, even though only a portion of the label is eventually displayed in the icon.

Dynamic display of icons on a small screen

A layout transformation system accesses application metadata that defines a plurality of different structures for displaying components of the application, based upon the particular modality of the display device. The layout transformation system then transforms a user interface display based on the application metadata and based upon the particular modality, and provides the user interface display to the display device for rendering and user interaction.

Multimodal layout and rendering

Display screen with graphical user interface

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Bellevue, WA, United States of America

Anastasia Paushkina