Sap Se

Business Objects Software Limited

Novell, Inc.

[24]7.ai, Inc.

Anand Sinha

Vinay Sheel

Pallipuram V Kannan

Dharmesh Rana

Gowda Timma Ramu

Ashutosh Rastogi

Shaily Goel

Yogita Jayandrath Naik

A method and apparatus for managing agent interactions with customers of an enterprise are disclosed. The method includes generating a value representative of an emotional state of a customer engaged in an ongoing interaction with a virtual agent (VA) associated with the enterprise. The value is generated based, at least in part, on one or more inputs provided by the customer during the ongoing interaction. The value is compared with a predefined emotional threshold range to determine whether the emotional state of the customer is a non-neutral state. The ongoing interaction is deflected to one of a human agent and a specialized VA capable of empathetically handling the ongoing interaction if it is determined that the emotional state of the customer is the non-neutral state.

Method and apparatus for managing agent interactions with enterprise customers

The present disclosure involves systems and computer implemented methods for protecting portions of electronic documents. An example method includes receiving a request for access to an electronic file having sections, at least one section encrypted using a first key based on a first password. A second key is generated in response to receiving a second password, wherein the second key is generated based on the second password. The second key is compared to the first key. If the second key is identical to the first key, the least one section of the electronic file encrypted using the first key is decrypted using the second key. The electronic file is then presented such that the section(s) previously encrypted using the first cryptographic key is made visible. If the second key is not identical to the first, the electronic file is presented with the encrypted section(s) obscured.

Parallel and hierarchical password protection on specific document sections

Systems and methods for the semantic compression of structured data include identifying attributes of elements in a collection structure, such as a table. The attributes may be grouped and the grouping used to consolidate attribute values used in the elements. An index of repeated attribute values may also be generated and used to replace the attribute values in elements of the structured data.

Semantic compression of structured data

In one embodiment, metadata associated with a document is received. At least one keyword is extracted from the received metadata, wherein the at least one keyword include at least one of actionable information and non-actionable information. Further, an interactive graphical document insight element is generated including a representation of the non-actionable information and one or more interactive icons representing the actionable information. The generated interactive graphical document insight element is rendered on a computer generated user interface.

Interactive graphical document insight element

A certificate of a user is presented by a client to a server. The certificate is used to authenticate communications between the client and the server. Thereafter, data from the certificate is cached at the server. The server then initiates one or more business intelligence processes of a business intelligence application at the client using the cached data to provide context to the one or more business intelligence processes. Related apparatus, systems, techniques and articles are also described.

Authentication certificates as source of contextual information in business intelligence processes

In an embodiment, mobile application downloaded and installed in a mobile device is launched for the first time. The mobile application automatically locates a configuration server and connects automatically to the located configuration server. After connection is established with the configuration server, appropriate configuration parameters set is identified and automatically fetched to the mobile device. The fetched configuration parameters set is automatically applied to the mobile application. After applying the configuration parameters set, automatically authenticate the mobile application to an enterprise server. Thus, when the user of the mobile device launches the installed mobile application for the first time, the zero-step auto-customization noted above takes place without manual intervention. The user is thus able to use the mobile application in a normal manner subject to the configurations applied.

Zero-step auto-customization of mobile applications

Various embodiments of systems and methods for visual securement of sensitive data are described herein. In one aspect, the method includes receiving a request for displaying a report. It is determined whether the requested report comprises sensitive data. When the report comprises the sensitive data, a display rule related to the sensitive data is identified. Based upon the identified display rule, the sensitive data within the report is displayed.

Visual securement of sensitive data

A system and method to detect database schema changes are described. In various embodiments, a method of the embodiments detects database schema changes via triggers. In various embodiments, the changes are detected by comparing database schemas and determining modifications to database tables and database columns thereof. In various embodiments, the detected changes are applied to a report by generating a parse tree relevant for the modifications to database tables and columns; and traversing the tree to produce a statement to change the report to be relevant for the modifications to database tables and columns.

Detecting and applying database schema changes to reports

Techniques for persistent scheduling are provided. A principal registers a schedule with a network-based scheduling service. The scheduling service determines when a trigger is to be sent to a client associated with the principal for purposes of having that client process a particular action. The trigger is sent when the client is detected as being online; and when the client is offline, the trigger is sent as soon as the client comes online. Furthermore, once a trigger is successfully sent, a current date and time that the trigger was sent is maintained with the schedule for the client.

Persistent scheduling techniques

Techniques for delaying the installation of an application are presented. An installation is downloaded to a portable device. The installation is associated with an application, which is to be loaded onto the portable device. The installation is delayed after download and is processed on the portable device when an alarm is raised indicating that the application is to be loaded on the portable device.

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Bengaluru, India

Anand Sinha