At&t Intellectual Property I, LP

Anamaria Csupor

Paritosh Bajpay

Michael John Zinnikas

Zhiqiang Qian

Jackson Liu

Monowar Hossain

Rujuta Patel

Carlos Morales

Thomas Tam

Thomas Wirtz

A method may include receiving a chat conversation between a first user and second user pertaining to a customer service issue, determining a tagged term associated with the chat conversation based upon a tag indicator, and determining whether the tagged term relates to an existing tagged term in a set of tagged terms. When the tagged term relates to the existing tagged term, the chat conversation may be associated with the existing tagged term and a counter incremented for the existing tagged term. The method may then present a subset of the set of tagged terms.

Identifying trending issues in organizational messaging

A service provider unit automatically diagnoses problems in an Ethernet network that are associated with layers 1, 2, and/or 3 and determines whether there is a problem associated with an Ethernet gateway switch EGS. Further diagnostics can be performed to determine the layer, type, and/or location of the problem(s) based on whether there is a problem with the EGS. The diagnostic process followed depends on the types of problem(s) in the network. Once the problems have been diagnosed, an operator can be notified of the location and/or type of problem.

Method of performing ethernet gateway switch trouble diagnostics

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Holmdel, NJ, United States of America

Anamaria Csupor