Verizon Patent and Licensing Inc.

Cellco Partnership

Amit Mahajan

Farook Kaleem

Sankar Shanmugam

Vijayanand K Paulrajan

Krishna Pichumani Iyer

Joel Stephen Angiolillo

Amar Nageswaram

Saivivek Thiyagarajan

John M Bittenbender

Madhu Talupur

Srinivasa Kaniganti

Nitin Ahuja

Jayesh Kumar Laad

Jacques Meekel

Shoma Chakravarty

Greselda P Powell

Sathiyamoorthy Dhanapal

Hannah Youngsil Moon

Muhammad Salman Nomani

Dorothy Beau Morley

Graham David Sysko

Sidharth R Sibal

Elizabeth Bersano

Mark Guerra

Dae-Sub Nam

Vijay K Paulrajan

A device may determine that a network function of a network is to use a secure communication protocol. The network function may be configured to facilitate communication via the network. The device may identify a component of a resource configuration that is to instantiate the network function. The device may instantiate, using the component, a proxy for the network function. The device may configure the proxy to obtain a certificate that is associated with the secure communication protocol. The device may cause the proxy to use the certificate to communicate with another proxy that is associated with the network function to perform an operation associated with the network function.

Systems and methods for configuring a network function proxy for secure communication

A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.

Systems and methods for customer service agent-guided chat session digital assistant

Techniques described herein may allow for the registration of demo devices (e.g., for-sale wireless telephones, tablet computers, etc.), and the presentation of content, such as promotional content, for the demo devices. The demo devices may output a beacon via a short-range protocol, which may include unique identifiers of the demo devices. When a customer device approaches a demo device, the customer device may automatically detect the beacon and obtain promotional content regarding the demo device, and present the promotional content to a customer.

Smart content delivery using beacons

A device may receive identification information associated with a user. The device may determine user information based on the identification information associated with the user. The device may select a particular virtual reality user environment for providing content. The virtual reality user environment may be associated with a virtual store. The virtual reality user environment may include an interactive component. The device may generate a customized virtual reality user environment based on the particular virtual reality user environment and the user information. The customized virtual reality user environment may include access to content selected based on the user information. The device may provide access to the customized virtual reality user environment for display.

Customized virtual reality user environment control

A device may activate a screen capture mode and may record screen information provided via a touch screen display associated with the device based on activating the screen capture mode. The device may detect one or more user interactions with the touch screen display in association with the screen information. The one or more user interactions may include a touch gesture. The device may deactivate the screen capture mode and may generate content including the screen information and an indication of the one or more user interactions. The indication may be overlaid on the screen information.

Generating content that includes screen information and an indication of a user interaction

Techniques described herein may be used to provide wearable devices (e.g., a watch, a clip on device, etc.) for children with virtual friend and social networking services. A virtual friend may include an animal, a cartoon character, or another personality with which the child may interact by talking, asking questions, receiving status updates, etc. Social networking services may be provided so that the child may interact with other children in a social networking environment. The virtual friend and social networking services may be controlled and managed by a parent's smart phone or other handheld device. A parent may place limits on when the virtual friend is available and/or when the child may access the social network. The parent may also have other controls, such as who the child can connect with and contact in the social networking environment.

Social networking and virtual friends for wearable devices

A device may determine a lead vehicle identifier and a follow vehicle identifier associated with navigating to a destination. The device may determine a plurality of device identifiers associated with the lead vehicle identifier or the follow vehicle identifier, identifying a plurality of devices. The device may determine navigation information. The device may provide the navigation information to a navigation device associated with a vehicle identifier. The device may receive a request to modify the navigation information. The device may determine a modification option. The device may provide the modification option to the plurality of devices for voting. The device may receive one or more voting responses. The device may determine a result of the voting based on the one or more voting responses. The device may provide, to the navigation device, an instruction associated with navigating to the destination based on the result of the voting.

Modifying navigation information for a lead navigation device and a follow navigation device

A dynamic mobile device feedback system is described. Feedback may be obtained using a device feedback client residing on the mobile device and a feedback server remote to the mobile device. The device feedback client may receive feedback solicitation inquiries (invitations/queries) and presentation rules from the feedback server, monitor the mobile device, identify trigger events associated with the mobile device, present the feedback solicitation inquiries in accordance with the presentation rules, and receive feedback from the user of the mobile device. The feedback may be sent to the feedback server for further processing.

Dynamic mobile device feedback methods, systems, and apparatus

A system includes a ratings server that receives the list of top applications from a source external to the ratings server and selects at least a subset of the top applications based at least in part on a rank of each of the top applications in the list. The system further includes a test server that tests at least one characteristic of each of the subset of top applications selected by the ratings server and outputs a rating representing the at least one characteristic. The ratings server determines a behavior of each of the subset of top applications based on the rating and publishes the behavior of the subset of top applications for access by a user over a communication network.

Mobile device application rating

A user device includes a controlling application for a child's wearable device. A network device receives configuration settings for an event widget that activates the wearable device to send a prepared text message to a trusted contact and to receive a pre-recorded audio message from the trusted contact. The network device downloads the event widget to the wearable device and receives a selection signal that the event widget was selected. The network device authorizes the wearable device to send the prepared text message to the trusted contact when the widget selection time or current location for the wearable device matches the stored configuration settings. The network device receives, from the trusted contact, an acknowledgement of the prepared text message and sends the pre-recorded audio message to the wearable device. The network device facilitates communications between the trusted contact and the controlling application to provide live video from the user device.

Notifications for connected wearable devices

Devices and methods are provided for implementing a network resource management system that reduces network signaling traffic through a network. A network server utilizing a communication signaling protocol is configured with functionality that reduces call set-up signaling traffic. Instead of exchanging communication signaling protocol related signaling between a calling end user device and a destination end user device when attempting to set up the call, the disclosed examples provide for determining a call status of the destination end user device before sending any communication signaling protocol related messages to the destination end user device. If the destination end user device is unavailable or is on another call, the network server uses communication signaling protocol related messages to connect the calling end user device with a voice mail server related to the destination end user device and foregoes sending communication signaling protocol related messages to the destination end user device.

Voice over long term evolution-called party status

Systems and methods for a demo mode for a computing device are disclosed. In some implementations, a computing device receives a first input for entering a demo mode. The computing device prompts, in response to the first input, for a user input indicating whether the user wishes to place the computing device in the demo mode. The computing device receives the user input indicating that the user wishes to place the computing device in the demo mode. The computing device enters the demo mode responsive to the user input indicating that the user wishes to place the computing device in the demo mode. Entering the demo mode includes adjusting battery settings of the computing device.

Allowing a computing device to operate in a demo mode and a consumer mode

A device may identify an exhibited idle mode current draw according to test results representative of measured current usage associated with execution of an application under test on a test mobile device in communication with a live communications network of a network service provider; determine a battery consumption rating associated with the application under test according to the idle mode current draw and predetermined rating criteria; and update a listing of application ratings based on the determined battery consumption rating of the application under test.

Growing community of inventors

Bridgewater, NJ, United States of America

Amit Mahajan