Servicenow, Inc.

Amit Chandulal Dhuleshia

Chris Nguyen

Bradley David Owen

Oron Subayi

Sreenevas Subramaniam

Gregory Grisco

Amit Arom-Zohar

Joshua Gerbasi

Noam Biran

Hardik Modi

Ardis Gabrielle Maison

Marjan Marzban

Haviv Rosh

Yuval Rimar

Stephen Scott Tucker

Rohan Tyagi

Julian Michael Flores

Sanjeet Singh Sahai

Vishal Rao

Evan Qu

Satya Kiran Noolu

Kishore Srinivasa Reddy

Joshua Paul Gerbasi

Hardik Mahendrakumar Modi

A computing system may include a proxy server application and a database. The proxy server application may provide, to a computing device disposed within a managed network, instructions to identify one or more processes executing on the computing device. The proxy server application may also determine, for a process of the one or more processes, a file system path of a directory associated with the process and, based thereon, select one or more directories to scan for files associated with the process. The computing device may be provided with instructions to (i) scan the one or more directories and (ii) determine a plurality of attributes associated with one or more files discovered therein. The proxy server application may additionally receive results of the scan containing a representation of the plurality of attributes and store, in the database, the results of the scan.

Dynamic discovery of executing applications

A system may include a computational instance disposed within a remote network management platform and associated with a managed network, where the computational instance contains a configuration management database. The system may also include a software application disposed on a server device of the managed network and configured to perform operations comprising: obtaining, from the configuration management database, a list of directories, a list of file types, and a list of file names; remotely accessing a computing device of the managed network; for each respective directory in the list of directories, obtaining, from the computing device, information respectively related to discovered files that are: (i) disposed within the respective directory on the computing device, and (ii) specified by the list of file types or specified in the list of file names; and transmitting, to the configuration management database, the information related to the discovered files.

File-based software application discovery

Automating discovery server configuration as part of a discovery process includes determining one or more subnets selected from multiple subnets. Each of the one or more subnets selected is associated with a respective scheduled task. In response to determining the one or more subnets selected, one or more available discovery servers are identified from multiple discovery servers. The one or more discovery servers are configured based at least in part on the one or more subnets selected. In response to the automatic configuration, network discovery is initiated to perform the respective scheduled task.

System and method for automating the discovery process

Systems and methods for mapping configuration items to business functions within a corporate infrastructure are disclosed. Discovery processes to automatically create and update service maps may introduce an artificial dependency between configuration items that is not necessary to the business function represented in the service map. These unnecessary dependencies may be considered 'noise' and unnecessarily complicate the service map. Using machine learning techniques and procedures to identify short lived connections embodiments in accordance with this disclosure, dependency connections that may be considered noise may be detected and flagged. Once detected, these connections may be automatically removed from the service map to improve its accuracy and usefulness. Additionally, a user interface is provided that explains the 'reason codes' for identification of noise connections. Reason codes allow a user to understand how the machine learning algorithm traversed a decision tree to identify a connection as noise.

Traffic based discovery noise reduction architecture

An example embodiment may involve providing for display a discovery schedule creation page for creating a discovery schedule. The embodiment may also involve, in response to receiving user input indicative of creation of a discovery schedule via the discovery schedule creation page, providing for display a discovery process page. Providing the discovery process page for display may involve, while the discovery process is being carried out according to the discovery schedule, dynamically updating the discovery process page to include total numbers of discovery results. The discovery process page may include selectable links for navigating to and displaying three pages: a discovered configuration items page, an error flow page, and a scheduling summary page.

Operation of device and application discovery for a managed network

A computing system may include one or more server devices within a computational instance that remotely manages computing devices of a managed network. The computing devices may include routers that are interconnected by subnets of the managed network, and the managed network may also include a proxy server device communicatively coupled to at least one of the subnets. The server devices may be configured to: (i) provide a proxy server configuration pane of a graphical user interface (GUI) that allows specification of the proxy server device; (ii) provide a router credentials configuration pane of the GUI that allows specification of router access credentials for the routers; (iii) provide a subnet discovery scheduling pane of the GUI that allows specification of a subnet schedule for carrying out discovery of the subnets; and (iv) cause the proxy server device to perform discovery of the subnets according to the subnet schedule.

Graphical user interfaces for device discovery and scheduling thereof

Growing community of inventors

San Diego, CA, United States of America

Amit Chandulal Dhuleshia