International Business Machines Corporation

Amir Nathoo

Michael John Edwards

David Seager Renshaw

A method for generating a categorization scheme including a set of one or more categories for a collection of data items, each data item including at least one data element having an element name and an element value, the method comprising the steps of: identifying a common data element for each one of the data items, each of the identified common data elements having equivalent element names; compiling a collection of element values comprising an element value for each of the common data elements; and defining the set of one or more categories to contain the different values in the collection of element values.

Generation of a categorization scheme

Office workers are equipped with a telephone and a desktop computer, the latter including an email system which allows telephony applets to be included in email messages. Thus the recipient of a message which includes an applet might typically be presented with a call back button. When this button is selected, it automatically provides the recipient with a telephone connection through to the sender of the message. This is accomplished by the applet using JTAPI to interact with the appropriate telephony equipment in order to form the desired connection.

Computer email with telephony support

A system for operating a call center comprising workstations and corresponding telephones connected to a telephony private branch switch. The system comprising: a telephony server, connected between the workstations and the telephony switch, for performing telephony functions on telephone lines connected to the switch; a groupware environment such as Lotus Notes for enabling a business application to be executed on the workstations; and a business application for execution within said groupware environment. The groupware environment having a Java Virtual Machine and a Java Applet Interface for enabling the execution of Java applets within the application independent of the groupware environment. The business application comprises a telephony applet embedded within a presentation layer which can communicate directly with the telephony server independent of the groupware environment.

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Watford, United Kingdom

Amir Nathoo