Servicenow, Inc.

Amanjit Singh Johal

Manjeet Singh

Mohammed Abdul Farhan Khan

Susanta Kumar Nanda

Jiani Chen

Abhay Narayan Kulkarni

Ayyappa Muthusami

Devarajan Sundararajan

Properties associated with computing resources are received. At least a portion of the received properties is used to cluster the computing resources into one or more operating groups. At least a portion of the received properties is used to determine a recommendation of an operation schedule for at least one of the one or more operating groups. The recommendation is provided. A feedback is received in response to the recommendation.

Computing resources schedule recommendation

Indicator values are anonymously aggregated in a multi-instance computing environment. Aggregations of indicator values are received from customer instances in a multi-instance computing environment. At least one of the aggregations of indicator values is generated by a respective customer instance of the customer instances based on indicator values generated by the respective customer instance. The aggregations of indicator values are filtered to produce filtered aggregations, and the filtered aggregations are aggregated according to characteristics associated with at least some of the customer instances to generate global indicator values. Each global indicator value is generated from one or more of the filtered aggregations that are greater than a minimum threshold. One or more of the global indicator values may then be transmitted to a customer instance of the customer instances having a characteristic corresponding to those global indicator values.

Indicator value aggregation in a multi-instance computing environment

An embodiment may involve receiving respective information technology performance data related to managed networks. The embodiment may further involve transmitting a web-based representation of a first graphical user interface. The first graphical user interface may be configurable to display a plurality of performance metrics related to the managed network. The embodiment may further involve receiving an indication to display a detailed representation of a particular performance metric of the plurality of performance metrics. The embodiment may further involve transmitting a web-based representation of a second graphical user interface. The second graphical user interface may be configured to display (i) a textual description of the particular performance metric, (ii) the value of the particular performance metric, (iii) an ordered ranking, (iv) a graph-based representation of the particular performance metric as measured over a time period, and (v) a recommendation of operational modifications to improve the particular performance metric.

Graphical user interfaces for dynamic information technology performance analytics and recommendations

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Foster City, CA, United States of America

Amanjit Singh Johal